By continuing to place order via this website you agree to be bound by these terms and conditions of sale. All orders placed via this website must be done in good faith, and are considered a promise to buy. All information you supply during the ordering process must be true and correct.

Pricing Policy:

All transactions are processed in Australian Dollars (AUD).

All Prices quoted on the web page are current as of the date the product page was generated by our system. In case of a discrepancy between the product page price and the shopping cart price, the Shopping cart price at the time of order will take precedence, and will be the price applicable in the case that an order is placed. The prices listed on our shopping cart include all relevant taxes including G.S.T, but do not include shipping costs.

Shipping Costs are calculated and added as the customer proceeds through checkout, and are clearly visible before any customer information is required. Shipping Costs are calculated based on the product size, weight, handling, and delivery postcode, suburb and method of delivery.

All Prices are subject to change without notice. Due to our discount policy we may not have sold at RRP.

In the event that a product is displayed in error or a pricing error has occurred, Pharmazo Group Pty Ltd will cancel the order and notify the customer. Errors and omissions are excluded.

Customer Service Policy:

Pharmazo Group Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Shipping And Delivery Policy

We deliver products Australia wide using Australia Post, Fastway etc. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Our shipping policy enables Pharmazo Group Pty Ltd to get your order to you as quickly as possible.

We send products using Standard Post or E-parcel depending on size and weight. Shipping times are estimated at between 3 - 7 business days depending on your location within Australia. For express post and same day despatch, purchases must be completed and paid for prior to 11:00am Tue - Fri. It may take up to 14 days for regular mail.

We may use other shipping methods at our discretion if a better method is available. Our freight charges are minimal as our aim is only to cover the cost of shipping your goods to you.

Shipping Destinations:

Pharmazo Group Pty Ltd ships goods Australia wide. However at this time we do NOT accept international orders through our website, please contact us to enquire about a speical order.

Product Disclaimer

Pharmazo Group Pty Ltd is set up to service consumers and reserves the right not to supply stock if commercial quantities are purchased and to suspend/close accounts that we believe are used for commercial purposes.

Please note: It is possible that any animal may experience an adverse reaction to a particular product. Pharmazo Group Pty Ltd recommends that you consult a veterinary surgeon before using products purchased from us.

Note: not all products have had their claims tested or are registered in all countries, the claims or product registrations relate to the country of origin only.These products are Australian, they are sold within Australia and are subject to Australian law. Some packaging and labelling may differ from that in other countries. Pharmazo Group Pty Ltd recommends you check with local authorities if you are unsure about any product.

Privacy Policy

Pharmazo Group Pty Ltd is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and reminder and to personalise your shopping experience with us.

Pharmazo Group Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Pharmazo Group Pty Ltd only last while you are browsing your website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing with more friendly, interesting and enjoyable shopping experience.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Pharmazo Group Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@pharmazo.com.au.

Wherever appropriate, Pharmazo Group Pty Ltd may require you to provide proof of identity prior to fulfilling your order. The purpose for validating your identity is to provide our customers with a secure, smooth, efficient, and customised experience and to avoid participating in any form of identity theft or fraud. After your identity has been validated, any information you provided will be securely destroyed and is not stored in any way. Should you choose not to confirm your identity, a full refund will be provided.

If you have been asked to confirm your identity, Pharmazo Group Pty Ltd will accept any of the following forms of identification:

• A current Australian driver’s licence.
• A current Australian passport or one that expired within the last two years.
• A current green or blue Medicare card, Pensioner Concession Card, Department of Veterans' Affairs entitlement card or any other current entitlement card issued by the Australian Government.
• An account statement or letter up to 12 months old, issued by a bank, building society, credit union, American Express or Diners Club International, as long as it includes the following:
  • Customer's family name and first given name in full.
  • Customer's residential or mailing address.
  • Account number or account type.
  • Financial institute letterhead or financial institute branch stamp.
  • A telephone, gas or electricity bill up to 12 months old.
  • A water rates, council rates or land valuation notice up to 12 months old.
  • A current student identity card displaying your photograph, issued by an Australian secondary school, TAFE or university. Where a student identity card has an issue date but no expiry date, it may be accepted up to two years from the date of issue.

Return and Refund Policy

1. All Goods are sold on the basis of "no return for refund" unless:
   • The Goods are received in a damaged state
   • The Goods are supplied in the incorrect quantity
   • The Goods are faulty
2. Claims for return or refund must be made within seven (7) days of receipt of the Goods and a copy of the invoice from which the Goods were supplied must be presented.
   If Customer fails to notify Pharmazo Group Pty Ltd within said period, such claims are deemed to be waived.
3. Goods that have passed their expiry date will only be accepted for return or refund.
4. All Goods that carry a warranty or guarantee of the manufacturer shall be returned, exchanged or refunded only when so agreed by the manufacturer.
5. If a Product Claim is made for a Customer error or change of mind and Pharmazo Group Pty Ltd accepts that Product Claim, Pharmazo Group Pty Ltd may charge the Customer a Restocking Fee, Delivery Fee and any cost incurred by Pharmazo Group Pty Ltd as a result of the Product Claim.

Promotion Rules

One entry per promotion per household and open to Australian residents. Entries will be withdrawn at any time at our discretion.